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Frequently Asked Questions

Full payment for your stay is taken at the time of your booking. We ask our guests for a security deposit of £150(this is a pre-authorisation payment only). This is in case there is any damage to the property during your stay. The money is simply reserved a day or two before you arrive and then released after departure on return of the keys and if there is no damage, there is nothing you need to do.
All apartments are fully furnished and equipped with cooking utensils and crockery. Rates are fully inclusive of all utilities, a housekeeping service (including bed linen and towel change) and broadband internet.
All major debit and credit cards are accepted, or bank transfer.

Please familiarise yourself with Passionfruit Properties guest terms and conditions, as all bookings are subject to these terms.
Unless you comply with the terms of our Cancellation and Early Departure Policy as stated in our Terms and Conditions of Business, we reserve the right to charge you for early cancellation.

For our standard cancellation policy please get in touch and we will provide our terms and conditions.

Well behaved pets are welcome in the majority of our apartments.
However we do ask for an additional fee of £100 to cover the cost of a deep clean including carpet clean after your departure.
Please contact us to confirm if the apartment you are looking to book is pet friendly.

We welcome children to our accommodation but don’t have special equipment on-site.
For an extra fee, we can provide equipment, such as a cot, high chair travel cot, car seat and stair guard.
Please contact us for further details.

We can sometimes be flexible on arrival and departure dates and times.
 If you are unable to select the dates you would like in the calendar please contact us.

Check-in is at 3:00pm and check-out is at 10:00am.
There is a late checkout option at 12:00 pm for an additional fee of £25.00
Please advise your requirements at the time of booking and we will confirm if it’s possible to accommodate a later check-out.

If you would like us to arrange a taxi to take you to the station or airport on your departure, please let us know in advance.

Make an enquiry

Let us know what you’re looking for and we’ll get back to you right away!
If you’re looking for accommodation ASAP, give us a call on 01164971100

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